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Frequently Asked Questions (FAQ's)

When I connect my cable/satellite box via component through the receiver and use HDMI from the receiver to my TV it displays 720p when the broadcast is 1080i. Why is that happening?

This is a limitation of the Faroudja DCDi chip used in the Onkyo receivers. Incoming 1080i signals via component connection can only be transmitted via HDMI in 720p. Incoming 1080i signals via an HDMI connection will be transmitted in 1080i.

The following hook up recommendations will allow you to display 1080i resolutions from your cable/satellite.

1. If the cable/satellite has the options of HDMI or DVI outputs, use those connections instead of the component video. The HDMI connection will allow audio and video signals to be sent thought a single connection. The DVI connection is for video only. You will need a DVI to HDMI adaptor plus a separate audio connection to go from the cable/satellite box the receiver for sound.

2. if your cable/satellite only supports component video then you can either go component video out along with the HDMI from the receiver to the TV. Or you can go from the cable/ satellite direct into the TV with the component video so you can get the 1080i signal from the broadcasts.

 

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET 
 
For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET