Frequently Asked Questions (FAQ's)

FAQ's for ShopOnkyo

•	What types of products are considered “Factory Reconditioned”?
•	What is the warranty for “Factory Reconditioned” products?
•	I saw a special price on a model the other day but now see a higher price on the same model. Why did the price change and can I purchase the product at the lower price?
•	I was on Shop Onkyo the other day and saw a model that is no longer being offered for sale. Why does the inventory on the site change frequently?
•	Are extended warranties available for “Factory Reconditioned” products? If so how much is the cost?
•	How can I be sure that my “Factory Reconditioned” product will be up to Onkyo’s high quality standards?
•	How do I use a Promotion Code?

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET

For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET