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Frequently Asked Questions (FAQ's)

FAQ's for Remote Control

 •  My CHAD remote control does not hold it's charge very long when I am using the rechargeable battery.
 •  My Onkyo remote control model# RC-549M for my TXNR901 receiver does not operate my remote sensor model RF-EX6.
 •  Where can I purchase a replacement remote control?
 •  Where can I locate remote control codes?

 
Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET 
 
For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET