Frequently Asked Questions (FAQ's)

FAQ's for Receivers

•	When running the 6.1 Speaker ID test from the Sound & Vision Home Theater Tune-Up DVD, the surround back information comes out of the surround left & right instead of the surround back speakers. Why doesn't this work properly?
•	I am not able to get sound from my TV that has an audio output left and right. What am I doing wrong?
•	How do I know if my present receiver has the capability to upgrade to Dolby Digital?
•	How do I use Zone2 on the TX-DS898 receiver?
•	How do I connect my Satellite receiver to my A/V receiver?
•	What could be the possible causes for audible hum?
•	How do I connect my equalizer to my receiver?
•	My receiver has multi-room, multi-source capability, how do I operate it?
•	Can I connect an external IR (infrared) receiver directly to the IR input on the back of my receiver?
•	I am experiencing audio (Sound) dropouts when watching a Dolby Digital broadcast from my Satellite or Cable Box that is connected to my receiver with the digital optical or the coax connection.
•	On the rear panel of my new receiver I see a reference to Class 2 Wiring. What does this mean?
•	I used the Automatic Speaker Setup for my new TX-SR702 and it appeared to work okay. However, the readings obtained during the automatic setup did not match the readings in the manual setup when I checked them. The readings in the manual setup were the exact opposite of those from the automatic setup. Is there something wrong with my receiver?
•	When upconverting component video to HDMI with my TX-NR1000 why am I getting a "Resolution Error" message on the front panel and seeing no picture?
•	What is the benefit of a THX Select2 receiver?
•	I'm unable to produce sound from my TX8522/8222, how do I get the sound back?
•	When I connect my cable/satellite box via component through the receiver and use HDMI from the receiver to my TV it displays 720p when the broadcast is 1080i. Why is that happening?
•	Is it normal to hear a noise on some newer models during playback of some HD DVD and Blu-ray discs?
•	For the Internet Radio, what formats do the streams have to be in order for the receiver to connect to the station? Also what is the best way of importing the radio stations into the receiver?
•	Is it normal for your unit to become fairly hot?
•	What is PROTECT mode?
•	What is the maximum HDMI cable length that you recommend?
•	Why is my receiver not showing Dolby Tru HD, Dolby Plus, DTS-Master, and DTS-HD when the disc is showing that it supports those formats?
•	I am not getting any bass out of my subwoofer when playing back a Dolby Digital soundtrack from my favorite DVD when played back through my HT-R500/TX-SR500 receiver.
•	I’m unable to access my Vtuner service on the Internet Radio Preset section. How do I restore Vtuner service to the receiver?
•	What does HDMI Pass Thru mean?

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET

For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET