Frequently Asked Questions (FAQ's)

FAQ's for Net-Tune

•	My Windows XP computer uses a software firewall. Will Net-Tune Central still function correctly?
•	I am unable to play back certain songs through Net-Tune.
•	I am experiencing drop-outs or sound interruptions, how can I fix this problem?
•	I can no longer access the music files on my PC from the NC-500. What should I do?
•	I am not able to listen to certain MP3 and/or WMA files from the client. What should I check?
•	When I sort my music from the client, some names (artist, track, album, genre) are not displayed properly. How do I edit this information?
•	My client stopped playing music while I was editing the song information through Net-Tune Central.
•	I am not able to listen to Internet radio with one of my NC-500 clients. What should I check?
•	The names (artist, genre, title, etc.) displayed at the client are different than those listed through Net-Tune Central.
•	I want to use multiple computers on my local network as Net-Tune servers. How do I do this?
•	I can access Internet Radio, but not the music on my PC.
•	I have multiple clients and PCs running Net-Tune Central and some clients are unable to connect to certain servers. What should I do?
•	When I try to play back some of the audio files on my PC , I get the error "Unspecified File Type".
•	Can I use a wireless router or access point to connect my Net-Tune client?
•	Why so some of my albums not play back in the correct order from the PC ?
•	My reciever locks up when playing specific tracks from my Nettune Central Database. What is going on?

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET

For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET