Frequently Asked Questions (FAQ's)

FAQ's for Multimedia

•	How can I select digital output for audio CDs?
•	Operation using a new Macintosh model
•	Recording a vinyl record
•	Can DVD audio be played back?
•	Can the MSE-U33/HB operate simultaneously with another USB device?
•	Does the MSE-U33/HB work with common waveform editing software or sequence software, besides Peak LE?
•	Does the MSE-U33/HB operate along with iSub?
•	Does the MSE-U33/HB support ASIO?
•	Does the MSE-U33/HB work with any Macintosh computer that features a USB port?
•	While QuickTime is open, I cannot select ""USB Audio"" in the ""Sound"" dialog box in the Control Panels.
•	The ""Sound"" tool in the Control Panels does not recognize the MSE-U33.
•	How to set monitoring in Peak LE
•	Peak LE does not accept the serial number.
•	How can I store data in the MP3 format using Peak LE?
•	Cannot record when the ""Speaker"" parameter for recording in Peak LE is set to ""On.""
•	Songs cannot be recorded consecutively in Peak LE.
•	Peak LE does not recognize the MSE-U33/HB.
•	Noise in the monitor.
•	MIDI file playback sounds funny.
•	Platinum sound is not output from the MSE-U33/HB.
•	The sound is sometimes interrupted or skips during recording or playback
•	Noise in the monitor.
•	Peak LE device recognition
•	Even after you start the computer and switch the device to MSE-U33/HB, the setting is not reflected
•	Mac OS 9.0 does not recognize the unit correctly or the MSE-U33/HB does not operate.
•	What do the indicators mean?
•	Sound is output from the computer's internal speaker, even when the MSE-U33/HB is connected.
•	The computer freezes during startup.
•	The ""Sound"" panel in the Control Panels folder does not recognize the MSE-U33.
•	The audio from the TV tuner cannot be output via USB.
•	What is the difference between the SE-U55 and the UE-155?
•	Does the SE-U55 support ASIO?
•	Which operating systems does the SE-U55 support?
•	The ""Sound"" tool in the Control Panels does not recognize the SE-U55.
•	Can DVD audio be played back?
•	Can the SE-U55 operate simultaneously with another USB device?
•	Does the SE-U55 operate along with iSub?
•	About the digital output specifications
•	About audio output during DVD playback
•	Recording a vinyl record.
•	Does the SE-U55 work with game programs that use CDDA?
•	Does the SE-U55 support Direct Sound?
•	Does the SE-U55 work with any computer that has a USB port?
•	Which AC adapter can be used with the SE-U55?
•	Note on the recording function of CarryOnMusic
•	Note on the installation of CarryOnMusic
•	Noise in the monitor.
•	Cannot make 48 (32) kHz digital recordings.
•	The following software programs have demonstrated compatibility with digital recording:
•	Can I record using the recording function of my CD-R authoring software?
•	Cannot record using Sound Recorder in Windows 98.
•	How can I adjust the recording level?
•	Platinum sound is not output from the SE-U55.
•	Audio from the digital input cannot be played through the speaker.
•	About digital output of music CDs using Windows MediaPlayer7
•	The Player counter does not synchronize with the playback.
•	The beginning of a playback is interrupted.
•	Although the Windows setting is correct, an audio CD will not play via USB.
•	The playback volume is too low.
•	An audio CD will not play.
•	The sound is sometimes interrupted or skips during recording or playback.
•	Noise in the monitor.
•	Noise may be heard depending on the power management settings
•	The sound skips in PCs that have a lot of memory.
•	Sound skips when using a PC with an AMD Athlon chip.
•	Intermittent noise is heard.
•	Noise is heard when using an LCD-integrated desktop PC.
•	When the SE-U55 is connected, the speaker emits a hum
•	Sound is output from the computer's internal speaker, even when the SE-U55 is connected
•	The computer freezes during startup.
•	The ""Sound"" panel in the Control Panels folder does not recognize the SE-U55.
•	A PC with a compatible chip set does not recognize the SE-U55.
•	About installation on a PC running Windows 98/SE or later
•	The Device Manager does not recognize the SE-U55.
•	The recording panel in the Multimedia Property is grayed-out when the SE-U55 is connected.
•	How can I set the hard disk DMA transfer?

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET

For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET