Frequently Asked Questions (FAQ's)

FAQ's for General Information

•	I am planning to use a Middle Atlantic rack mount kit with one of your models and they don’t have it listed in their database. What can I do?
•	Can I hear a difference when using Optical or Coax cable for my digital connection?
•	I am moving outside the US or Canada, can Onkyo products switch from 110 volt to 220 volts?
•	Is there any differences between Dolby Digital and DTS?
•	What is a DSP mode?
•	How do I program my learning remote control to work with other none Onkyo components?
•	I am trying to register my Home Theater System, but I keep getting an Invalid Serial Number error.
•	Is the iPod nano and iPod with Video compatible with the DS-A1?
•	I am moving to another country from the US, Can I use my Onkyo product in another country?
•	Where can I get an owners manual for my unit?
•	How do I hook-up my audio equipment?
•	Where can I purchase Onkyo products?
•	How can I locate an authorized service center in my local area?
•	What is the model number of the XM Mini-Tuner and Mini Home Doc?
•	What is the best video connection that I can use for my TV monitor?
•	Zone 2 Connections TX-SR606 Receiver
•	Process to have Onkyo products serviced under warranty
•	Purchasing Onkyo Products
•	Where can I locate Remote Control codes?
•	Does my Onkyo product have a factory warranty if purchased at a liqudation sale?
•	Where can I purchase a replacement remote contol?
•	What is Shop Onkyo?
•	What does HDMI Pass Thru mean?

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458

For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:
M-F 9am-5pm ET

For Product Support Team Only:
1-800-229-1687
Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET